Monday, November 24, 23:05
Issue regarding bus 969.From: Juuan [mailto:pigslover_90@hotmail.com]

From: Juuan [mailto:pigslover_90@hotmail.com] Sent: 20/11/2008 01:35To: SMRT Corporate CommunicationsSubject: Issues on bus 969

Dear Madam/Sir,

Hi there. I am a student from Temasek Polytechnic. I lived in Yishun. Due to full buses everytime, i believed many student have being late for classes or even spending a lot of money cabbing from yishun to school. The amount can be scary. We do not only competed with people our school but also working adult, ITE students and people on board. The limited space the bus had, is not enough to contain so much people. We can actually wait up to 40minutes for a bus because everytime the bus either ran pass us or its too full to even open the door. Even if we manage to get up the bus, it would be very squeezing. Instead of short buses, I really appreciates if long buses is available for us. Though there is many 969 short buses, but they were always full because my busstop is like the last second busstop before Expressway so many people would have go on board before reaching my stop when there is seriously no more space to go up. I really wish you could look up to this issues. Its so important to us student. Thanks you so much for reading my feedbacks. Any enquiries, you could mail me back at this email address xxxxxxxxx@hotmail.com

With regards,

Featrice Tan

Our Ref : BS-SG-0811-0001


Dear Ms Tan,

We refer to your email below regarding service 969.

We will share your feedback regarding service 969 with the relevant department for their review and consideration. Do be assured that all feedback are taken seriously and SMRT do monitor and review bus services regularly to ensure that we meet passenger demands with the optimization of our buses, especially during peak hours.

In addition, we will highlight it to the service leaders and remind them to urge onboard passengers to move to the back so as to facilitate boarding activity for other passengers. Whilst SMRT will do all we can to provide a pleasant journey, we encourage commuters to be gracious and considerate as they have an equally important role in ensuring an enjoyable ride for all. Ms Tan, we value your feedback and thank you for highlighting it to us. Yours sincerely

Gin Noy (Ms)Senior Officer, Customer RelationsCorporate Marketing and CommunicationsSMRT Corporation Ltd

For more contact information on SMRT, please click on this link http://www.smrt.com.sg/contact_us.html

Heyy people living in yishun. Lookout for this post. It may be impt to you :D